At Soluply, we deliver secure digital infrastructure solutions designed for the modern business environment. From private cloud hosting and VPN-based access systems to data management and intelligent automation, we help organizations of all sizes accelerate digital transformation while maintaining security and control.
These Terms & Conditions (Terms) define your relationship with Soluply and govern your use of our website and services. By visiting our website or engaging with our offerings, you acknowledge that you have read, understood, and agreed to these Terms.
We value transparency, trust, and professional integrity. These Terms ensure a clear understanding of your rights and obligations while using Soluply’s technology and services.
For any questions, you may contact us at:
📧 support@soluply.com
1. Key Terminology
Soluply, we, our, or us refers to Soluply — a technology company providing cloud, infrastructure, and cybersecurity services. We design, implement, and manage secure IT systems for clients globally.
You, your, or user refers to any individual, organization, or entity that visits our website, requests information, or uses our services, whether as a customer, partner, or visitor.
Services refers to the full range of IT solutions provided by Soluply, including but not limited to: private cloud hosting, zero-trust access architecture, secure file storage, backup and disaster recovery, custom software, and cybersecurity services.
Website refers to all domains owned and managed by Soluply, including www.soluply.com, which serves as our digital platform for information, support, and service requests.
2. Scope of Use
A. Lawful Use Only
You may use Soluply’s website and services solely for lawful, authorized purposes. You agree to comply with all applicable laws and to refrain from using our systems in any manner that could harm or disrupt Soluply, its users, or its infrastructure.
B. Prohibited Conduct
You agree not to:
- Violate any applicable law or regulation
- Interfere with or compromise system security
- Attempt to gain unauthorized access to any Soluply system or network
- Distribute malicious code, spam, or harmful data
- Copy or reuse content from our website without prior written consent
C. Enforcement
If we believe you have breached these terms, Soluply reserves the right to suspend or terminate your access, investigate misconduct, or pursue legal action where appropriate. These measures protect both our systems and our clients.
3. Engagement for Services
A. Service Agreements
All service engagements are governed by dedicated contracts or proposals that outline scope, deliverables, pricing, and timelines. Each agreement is tailored to the client’s specific needs and signed before project initiation.
B. Contractual Precedence
These general Terms apply to all interactions unless a specific written agreement overrides them. In case of conflict, the terms within your signed contract will prevail.
C. Initiating a Project
Engagement may begin through a consultation, form submission, or written communication. Once we agree on scope and terms, you’ll receive a formal quotation or statement of work before development begins.
4. Ownership and Intellectual Property
A. Soluply’s IP
All website content, software, design assets, and deliverables produced by Soluply remain our intellectual property unless otherwise agreed in writing. Unauthorized reproduction or modification is strictly prohibited.
B. Client License
Upon project completion and payment, clients receive a non-exclusive, non-transferable license to use deliverables as outlined in their agreement. This does not transfer ownership but allows the client to use the solution for its intended purpose.
C. Restrictions
You may not reverse-engineer, copy, or resell any proprietary components or materials unless explicitly authorized. Breaches of intellectual property rights may lead to legal consequences.
5. Fees, Billing & Payment
A. Billing Structure
Project fees are defined in each service agreement and may follow milestone-based, monthly, or annual billing schedules. Each model ensures clarity and fairness in payment expectations.
B. Payment Terms
Payments are due within the timeframe specified in your contract. Delayed payments may cause service delays, suspension, or cancellation of deliverables.
C. Late Payments
Failure to pay on time may result in:
- Temporary service suspension
- Late payment penalties
- Additional collection costs
All fees are non-refundable unless explicitly stated in the contract or required by applicable law.
6. Data Protection & Confidentiality
A. Our Commitment
We handle all client data with strict confidentiality and in accordance with GDPR, CCPA, and similar privacy regulations. Our internal security measures include encryption, access controls, and continuous monitoring.
B. Your Responsibility
You agree to protect any proprietary information, credentials, or documentation provided by Soluply. Sharing or exposing confidential materials to third parties without written consent is strictly prohibited.
C. Related Policies
Please review our Privacy Policy for detailed information on how we handle personal and project-related data. It outlines your data rights and our privacy obligations.
7. Limitations of Liability
A. Exclusions
To the fullest extent permitted by law, Soluply shall not be liable for indirect, incidental, or consequential damages, including lost profits, downtime, or data loss, even if we were advised of the possibility of such damages.
B. Liability Cap
Our total liability under any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim. This limitation reflects fair risk distribution and industry norms.
8. Service Quality & Disclaimers
A. Our Commitment
We provide services using industry best practices and skilled professionals to ensure high performance and reliability.
B. No Absolute Guarantee
While we strive for uptime and stability, we cannot guarantee that our website or services will always operate without interruption or error.
C. As-Is Basis
All services and content are provided as is, without any warranties beyond those expressly stated in writing. Outcomes may vary based on external dependencies or client inputs.
9. Termination of Services
A. Grounds for Termination
Soluply may suspend or terminate access if:
- You breach these Terms or a service agreement
- Payments are overdue
- Fraud or misuse of services occurs
B. Effects of Termination
Upon termination, all licenses or access permissions granted to you will expire. You must discontinue the use of any Soluply-owned assets or confidential materials.
C. Settlement of Accounts
All outstanding fees become immediately payable upon termination. We recommend prompt settlement to avoid further actions or service complications.
10. Governing Law & Dispute Resolution
A. Legal Jurisdiction
These Terms are governed by and interpreted according to the laws of Ukraine (or relevant governing law specified in your agreement).
B. Dispute Venue
All disputes arising under these Terms shall be resolved in the competent courts of Kyiv, unless otherwise agreed in a separate written contract.
11. Updates and Modifications
A. Policy Changes
Soluply reserves the right to update or modify these Terms to reflect service changes, new regulations, or operational updates. Substantial updates will be announced through the website or direct notice.
B. Effective Date
The updated Terms will take effect upon publication. Continued use of our website or services after updates constitutes acceptance of the new version.
12. Force Majeure
A. Events Beyond Our Control
Soluply will not be held liable for delays or disruptions caused by factors beyond our reasonable control, such as natural disasters, cyberattacks, or government restrictions.
B. Business Continuity
We maintain contingency plans and strive to restore normal operations swiftly following any disruption. We will communicate transparently with clients during such events.
13. Contact Us
For any concerns or inquiries regarding these Terms, please reach out to:
Soluply is dedicated to maintaining clear communication, professional accountability, and long-term partnerships built on integrity and trust.
